ju77's Privacy Policy

ju77 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how ju77 collects, uses, stores, and protects your personal information.

By using our platform, you agree to the terms of this Policy. If you disagree with any part of this Policy, please contact our support team before using our services. Our goal is to always remain transparent and maintain your trust.

ju77 collects various types of information that help us improve our services and enrich your experience.

2.1 Information You Provide Directly

When you create an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment-related information, such as bKash, Nagad, Rocket numbers or bank account details
• Residential address

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Session duration and login activity
• Transaction history and gaming activity
• Information collected from cookies and similar technologies

We use the information we collect only for specific and legitimate purposes. ju77 uses your information for the following reasons:

3.1 Account Management

We use your personal information to create and manage your account, verify your identity, and ensure a secure login process.

3.2 Processing Financial Transactions

Payment-related information is used to complete deposits and withdrawals, prevent fraudulent activity, and ensure financial security.

3.3 Customer Support

We use your contact information to communicate with you effectively, resolve support requests, and send relevant notifications.

3.4 Service Improvement

Aggregated data is used to improve our platform, add new features, and analyze user experience.

3.5 Responsible Gaming

We analyze your usage data to monitor gaming activity, ensure responsible gaming guidelines are followed, and provide assistance when needed.

ju77 never sells or rents your personal information to third parties. However, we may share limited information in certain specific circumstances:

• Payment processors: Relevant payment information may be shared to complete bKash, Nagad, Rocket, or bank transfer transactions.
• Technology partners: Limited information may be shared with trusted technology service providers for the purpose of operating the platform securely.
• Legal obligations: Information may be provided based on a court order or a valid request from the relevant authorities.
• Security purposes: Necessary information may be shared to prevent fraud, money laundering, or other illegal activities.

In any circumstance, before sharing information with a third party, we ensure they provide the same standard of privacy protection.

ju77 uses industry-leading security technology to ensure the safety of your information.

5.1 SSL Encryption

All data transmitted on our platform is protected by SSL (Secure Socket Layer) encryption. This keeps your personal and financial information completely confidential.

5.2 Secure Data Storage

All information stored on our servers is kept in encrypted form. Only authorized personnel can access specific data as required for their specific role.

5.3 Two-Factor Authentication

Two-factor authentication technology is used for additional security when accessing your account, protecting it from unauthorized access.

5.4 Regular Security Reviews

Our technology team conducts regular security audits and quickly identifies and resolves any vulnerabilities. We always keep our security systems up to date.

ju77 uses cookies and similar technologies to improve your experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and remember your preferences.

6.2 Performance Cookies

These cookies help us understand which parts of our platform are used most and where there is room for improvement. The data collected from them is analyzed in aggregate form.

6.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

We retain your personal information only for as long as it is necessary or legally required.

• Information for active accounts is retained for as long as the account remains open.
• Records of financial transactions may be retained for a set period after account closure for security and legal purposes.
• Support-related communications are kept for an appropriate period after the issue is resolved.
• Some information may be retained for a longer period based on legal obligations.

Once the retention period ends, we securely delete your information or anonymize it so that you can no longer be identified.

As a ju77 user, you have several important rights over your own information:

8.1 Right of Access

You can request a copy of your stored personal information from us at any time. We will provide it within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or out of date, you can contact our support team to have it corrected.

8.3 Request for Deletion

Where there is no legal obligation to retain the data, you may request deletion of your personal information alongside closing your account. However, information related to ongoing financial transactions or disputes may not be deleted immediately.

8.4 Objection to Processing

In certain circumstances, you may object to the use of your information. Please contact our support team regarding this.

ju77 is only for those aged 21 or above — this platform operates exclusively for users aged 21 or above. We never knowingly collect personal information from anyone under the age of 21.

Through an age verification process at the time of registration, we ensure that only adults can use our platform. If we have reason to believe that information from a minor has been collected inadvertently, we immediately close that account and delete the relevant information.

ju77 may update this privacy policy from time to time. For each change, we will:

• Note the update date on this page
• Post a notice on the platform for significant changes
• Notify registered users through their contact details

Continuing to use the platform after a change is made will be considered your agreement to the updated policy terms. We therefore recommend reviewing this page regularly.

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the relevant party complies with adequate data protection standards.

For any international transfer, we put in place the necessary contractual safeguards and ensure your information is protected to the standard described in this policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are committed to resolving your issues quickly and effectively.

We try to respond to any privacy-related request from you as soon as possible. Our goal is to ensure that your experience with ju77 is always safe and comfortable.